The Kahnawake Gaming Commission made some recent improvements that benefit the players at its licensed online casinos tremendously. Among those licensed online casinos is Europa Casino.

As an online casino licensed by the Kahnawake Gaming Commission, Europa Casino players are now going to benefit from a pair of bold new changes in the way that Kahnawake sites are required to operate. These changes involve two hot and pressing issues for online casino players: self-exclusion and dispute resolution.

Self-exclusion refers to the ability of players with symptoms of problem gambling to set self-imposed limits that would allow them to still enjoy playing at the online casino without overdoing it and causing themselves irreversible financial distress. This could come in many forms, ranging from deposit limits to complete self-exclusion from a site altogether. While Kahnawake sites have had such measures in place before now, the improvement is that players can inform Kahnawake directly about their desires so that this centralized licensing authority can help ensure that your requests are carried out at all its sites.

As for improvements to Kahnawake’s dispute resolution offerings, the commission is now instituting three new measures: installing a Dispute Resolution Officer; opening a dedicated email address for complaints; and inserting a complaints option in its pull-down menu on its website’s Feedback section. All complaints submitted in writing will be responded to within 24 hours and will be entered into Kahnawake’s own master case file for follow-up.

These changes have led to Kahnawake receiving Casinomeister’s Phoenix Award for excellence in recognizing problem areas that needed fixing and fixing them.